Minnesota Flat Fee MLS

Last month BuySelf Realty answered 98% of the phone calls we received with a live person, not voicemail.

We believe answering the telephone is so important that we track every call, and our performance at answering calls live. Our goal is that fewer than 1 in 20 callers will go to voicemail.

BuySelf Realty answered 97% of the calls received in July of 2010. We believe that one of the key elements to seller success in flat fee MLS listings is having a brokerage that answers the phone instead of making callers navigate a voicemail system and wait for a call back at a less convenient [...]

We take answering the telephone with a live person very seriously, we track our performance and seek to answer more than 95% of the calls we receive with a live person.

For June of 2010, we answer 96.7% of calls live.

Here is our call answering performance for the first three months of 2010:

January 2010 95.3%
February 2010 96.7%
March 2010 97.4%

Our phone system tracks our calls, and we work to make [...]

For the calendar year of 2009, BuySelf Realty answered 96.5% of calls live. We have a voicemail system, but we don’t want our customers to use it. We pride ourselves on answering the telephone with a live person who is ready to take care of the caller right away.

We know there are [...]